Income Collection Assistants

Location: Walsall – Hybrid Working
Pay: £14.82 per hour PAYE
Hours: 37 hours per week
Contract: 3–6 months initially
 

We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities.

This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week.

Key Responsibilities:

• Managing income collection and debt recovery activities
• Contacting customers regarding outstanding arrears
• Negotiating payment arrangements and providing payment advice
• Maintaining accurate case notes and financial records
• Processing financial transactions and documentation
• Monitoring and reviewing outstanding cases
• Supporting a customer-focused finance service
• Liaising with internal departments and external agencies where required

Candidate Requirements:

• Previous experience within credit control, debt collection or income recovery
• Experience working within a financial administration environment
• Strong communication and customer service skills
• Ability to manage workloads and prioritise effectively
• Good IT skills and experience using financial systems
• Accurate record keeping and attention to detail
• Understanding of confidentiality and data handling requirements

Local government finance experience would be advantageous.

Please apply with your updated CV.